Malaysian universities know how to produce graduates with qualifications. The harder, more honest question is whether we are producing graduates with a sense of who they are becoming.
I have sat through enough convocations to recognise the look. Beautifully gowned graduates clutching scrolls, smiling for parents, posting to Instagram, and somewhere in their eyes, a question their transcripts cannot answer. Now what.
That question is not new. What is new, in Prof Rosna's reading of the moment, is how seriously our universities have been allowed to ignore it. We measure employability rates, accreditation cycles and CGPAs. We do not measure whether a young person leaves campus with any clear sense of who they are becoming.
Read this with your own programme in mind. Particularly if you teach first year undergraduates, the people most exposed to whatever it is we have decided university is for.
Malaysian public universities are at a difficult, necessary crossroads, and most of us inside the system know it. For decades the steering wheel has been held by labour market forecasts, accreditation bodies and economic planners. That is not unreasonable. Public universities are heavily subsidised, taxpayers pay the bill, and the country fairly expects graduates who can do the work the nation needs done.
The problem is what gets quietly dropped along the way.
Across Malaysian campuses, most of our students can tell you, with surprising precision, what degree they are pursuing. Far fewer can tell you, with any clarity, who they are becoming. That is not a small gap. That is the entire developmental task of undergraduate education going unattended.
Educational psychologists have known this for a long time. Marcia Baxter Magolda calls it self-authorship, the slow movement of a young adult from leaning on external validation to building beliefs and commitments from inside. Arthur Chickering and George Kuh have spent careers showing that university is not a content-delivery system. It is a setting in which meaning, values and a workable sense of self are supposed to take shape. Knowledge is part of it. Knowledge is not the whole of it.
Care about identity does not mean lowering academic standards. It means recognising that a graduate without a coherent sense of self, ethics and professional purpose is fragile, no matter how high the CGPA. The technically brilliant doctor with no empathy. The decorated engineer with no civic sense. We have all met them. We have all wondered how they got through.
This is uncomfortable to say out loud at a faculty meeting, because most of our institutional machinery still runs on an older logic. Curriculum delivery. Examination. Accreditation. Graduate employability statistics. Identity formation tends to be filed under student affairs, somewhere down the corridor, somewhere not our problem.
It is increasingly our problem.
The world our students are growing into is not the world we entered. Artificial intelligence is rewriting whole job categories before our curricula have caught up. Economic precarity is the default. Mental health pressures are heavier and more visible than they were a decade ago. The labour market is shifting faster than any static disciplinary preparation can track.
Technical knowledge alone, in that environment, is not enough. Adaptability, ethical judgement, the stomach for ambiguity, civic consciousness, the ability to hold a position and revise it without losing your footing. None of these emerge from a well-delivered lecture. They emerge from doing, struggling, reflecting, being thrown into something real.
Gen Z gets a great deal of casual abuse for being fragile, distracted, entitled. The narrative is convenient and it is not very accurate. Today's undergraduates are forming under economic insecurity, screen-mediated friendships, climate anxiety and an algorithmic culture of comparison their lecturers never had to navigate. They are not less capable. They are developing under radically different conditions, and a teaching culture built for an earlier kind of student does not reach them.
Authoritarian, compliance-based pedagogy worked when authority itself was unquestioned. That world is gone. Today's students respond to learning that is participatory, authentic, socially relevant and psychologically safe. None of which means lowering the bar. Done well, it raises it.
Read any Malaysian higher education policy document and you will find ringing language about producing holistic, balanced, values-driven, entrepreneurial graduates. Read it carefully and the sentences are good. Generous. Ambitious. The kind of writing that makes you want to teach.
Walk into the actual operating reality of most programmes and you find something narrower. Students trained to survive assessments rather than interrogate values. Heavily regulated professional courses where technical competence is high and psychological development barely registers as a category. Excellent CGPAs sitting alongside identity diffusion, weak professional belonging, quiet disengagement.
The gap between the policy aspiration and the lived programme is where the work has to happen. And almost nowhere is that gap closed by another KPI, another dashboard, another auditable metric. It closes through different choices about what undergraduate education is for in the first place.
Personal identity is how a student understands themselves, their values, beliefs, aspirations and sense of purpose. Professional identity is how they internalise the ethics and dispositions of the work they are entering. Neither is decorative. Neither is optional. Both are formed, or fail to form, during the years a student spends with us.
If there is one robust finding in the student development literature, it is this. The undergraduate experiences that genuinely shift identity, deepen engagement and sustain motivation are the ones where students leave the lecture theatre and meet a real human context. Service learning. Undergraduate research. Internships with mentorship that actually mentors. Capstone projects that demand integration. Learning communities where students wrestle with each other and a problem at the same time.
George Kuh's body of work on high-impact practices, often shortened to HIPs, has been telling us this for two decades. Authentic engagement plus structured reflection produces the developmental movement that lectures alone cannot. The Association of American Colleges and Universities has been similarly consistent. Students learn who they are becoming when they have to act, mess up, think about it, and try again.
An engineering student spends a semester working with a rural community on a water access project. She arrives expecting to apply textbook solutions. She leaves with an entirely revised understanding of what engineering is for, who it serves, and what kind of engineer she wants to become. None of that was in the syllabus. All of it was the actual learning. The technical content stuck in a way it had not stuck in any prior course.
That is not a feel-good anecdote. It is the developmental literature, in working clothes.
Malaysia, to its credit, made the structural call early. Since 2015 the Ministry of Higher Education has mandated Service-Learning Malaysia, what most of our institutions know as SULAM, as part of undergraduate education across public universities. The policy direction is the right one. Studies of Malaysian undergraduates have consistently found service-based learning to be among the most engaging pedagogies students encounter. When medical students confront healthcare inequities, when education students facilitate learning with marginalised youth, when business students sit across a table from a struggling cooperative, the simplistic assumptions get destabilised. That destabilisation is the moment professional identity actually starts forming.
The honest follow-up question is whether the mandate, a decade in, has translated into deep, mentored, properly debriefed engagement, or whether on too many campuses it has been absorbed into the existing tick-box ecology. The policy did its part. Implementation has been uneven.
Globally, the universities taking this seriously have moved well past pilot projects. Stanford talks openly about purpose learning and reflection in undergraduate pathways. Waterloo embeds co-operative education tied to e-portfolios that force students to articulate what they are learning about themselves. Clemson maps student participation in HIPs across their entire undergraduate experience, so that no one slips through with a degree but no developmental encounter. The recurring institutional insight is that employability and identity development are not in tension. They reinforce each other.
Malaysia has the policy language. We have not yet, in most institutions, made the structural moves.
Here is the part many of us in the academy do not love hearing. Identity-oriented teaching cannot be outsourced. Not to student affairs. Not to the counselling unit. Not to the new wellbeing portfolio nobody has time for. Every lecturer, in every class, is shaping student identity, intentionally or otherwise, through the way they design a syllabus, run a tutorial, give feedback and treat the human in front of them.
Most of us were trained as disciplinary experts, not developmental educators. That is the honest truth. We know our chemistry, our jurisprudence, our pedagogy of mathematics. We are far less fluent in self-authorship, belonging, motivation, emerging adulthood. These are not optional curiosities for first year teaching staff. They are core professional knowledge, and they are largely missing from how we train new academics.
This is not a call for every lecturer to become a counsellor. That confusion is exactly what makes academics suspicious of the conversation. The call is more practical. Understand enough about how undergraduates develop to design teaching that does not accidentally shut development down. Ask better questions in feedback. Notice the student who has gone quiet. Build a classroom climate where it is safe to be wrong out loud. None of these require a postgraduate qualification in counselling. All of them require a different conception of what the job actually is.
A senior academic at a public university recently described her staff training day. "We spent four hours on the new LMS interface. We spent eleven minutes on what first year students are actually going through this semester. I do not know how we keep getting that ratio so wrong." Her honesty was unusual. The ratio she described is not.
None of these require a curriculum overhaul. All of them require choosing.
None of what I have written here is comfortable for institutions used to being measured by graduation rates and employment surveys. The shift the literature is asking for is not cosmetic. It is a different conception of what undergraduate education is for. Preparation for a job, yes, but also preparation for a life and for a profession with a moral centre.
The central question for Malaysian higher education is not whether universities should prepare students for the labour market. They obviously must. The harder question is whether preparation for the labour market, on its own, produces the citizens this country needs. The literature is clear, and the lived reality of our graduates is also clear. It does not.
What we owe young Malaysians, and what taxpayers are quietly paying us to provide, is a setting in which they can become more than employable. Ethically grounded. Socially conscious. Culturally intelligent. Capable of leading complex societies through conditions none of us can fully predict. That is harder to deliver than a syllabus. It is not optional.
That second question is the one Malaysian higher education has been allowed to leave unanswered for too long. The good news, and there is good news, is that asking it does not require new buildings, new policies or another reform commission. It requires academics, programme leaders, deans and ministry officials willing to act as if the question matters. Which it does. More than most of the things we currently measure.
Read these slowly. Honest answers, not polished ones.